Once the item is handed over to our selected carrier, we have limited visibility on the journey.
The tracking link has information on where the item is delivered. You can click on the "Get proof of delivery" button to see who or where the item was delivered to:
It might be that your parcel was delivered to a pickup point or a neighbour. To be sure, verify the name of the recipient and the signature on the proof of delivery.
If you have a question or a complaint to raise regarding the delivery, we advise contacting the carrier directly.
DHL
https://www.dhl.com/nl-en/home/location-selector.html
FedEx
https://www.fedex.com/en-us/customer-support.html