If your order is being imported, it may be subject to customs duties or taxes. These fees are determined by your local customs authority, and unfortunately, MWS cannot provide advice on specific charges.
If your parcel is delayed due to customs, your tracking page may display a status such as “Clearance event”, like this: 👇
In these cases, the carrier, usually DHL, will contact you directly by email or phone. They may request additional information or inform you of any outstanding charges required to release your parcel.
If you have any questions about customs clearance or fees, please contact your local DHL service team using the link below:
👉 https://www.dhl.com/nl-en/home/location-selector.html
Select the country of delivery
Enter your tracking number
Click on Customer Service
Choose your preferred contact method
Important: It is your responsibility to monitor your tracking updates and respond promptly to any customs requests.
If your parcel is returned because the carrier did not receive a response from you, we may need to charge you for both the return and re-shipping costs.