Will I have to pay customs fees?
You may need to pay customs duties for your order.
| Shipping route | What you pay |
|---|---|
| Within the EU and within the US (Example: Netherlands → France, US → US) |
VAT/Sales Tax at checkout, no customs duties |
| EU → UK | Customs and import duties may apply |
| UK → EU | Customs and import duties may apply |
| US → EU | Customs and import duties may apply |
| EU → Australia | VAT/GST for orders below 1.000 AUD, charged at checkout Customs and import duties for orders above 1.000 AUD |
| Any other international orders | Customs and import duties may apply |
Your local customs authority sets these fees, so we can’t tell you how much they’ll be. Please contact them directly to check the rates.
Why is my parcel held at customs?
If your tracking says “Clearance event”, customs is checking your parcel.
In these cases, the carrier, usually DHL, will contact you directly by email or phone. They may request additional information or inform you of any outstanding charges required to release your parcel.
How do I contact DHL?
If you have any questions about customs clearance or fees, please contact your local DHL service team using the link below:
👉 https://www.dhl.com/nl-en/home/location-selector.html
Select the country of delivery
Enter your tracking number
Click on Customer Service
Choose your preferred contact method
Important: It is your responsibility to monitor your tracking updates and respond promptly to any customs requests. If DHL can’t reach you and the parcel comes back to us, we may charge you for the return and for sending it again.
For US collectors
DHL may request an EIN/SSN to clear your parcel from customs. Please make sure this is ready before placing an order. DHL may also request you to provide 5106 Form which you will receive from DHL.